Loyalty Program Terms and Conditions

TRIBAL LOYALTY & REFERRAL PROGRAM

Terms & Conditions

Last Updated: April 15, 2025

1. Program

The Tribal Loyalty & Referral Program (the “Tribal Loyalty Program”)  is a business reward program operated by TRIBAL Sportswear, a division of Haggar Canada Co. (“TRIBAL”). If eligible, individuals may accrue points in the Tribal Loyalty Program (“Points) by becoming members and subscribing to the loyalty program.

These Terms & Conditions govern participation in the Tribal Loyalty Program and replace any other terms and conditions that TRIBAL may have provided to Members. By participating in the Tribal Loyalty Program, Members accept and agree to these Terms & Conditions, including as they may be amended from time to time.

2. Eligibility

Participation in the Tribal Loyalty Program is free and is limited to natural persons who subscribe to the Tribal Loyalty Program by signing up for membership at https://shoptribalfashion.com/pages/rewards who reside in Canada or the United States and who are at least 18 years of age and the age of majority in their jurisdiction of residence (“Members”). Corporations, trusts, partnerships and other non-individual legal entities are ineligible to participate in the Tribal Loyalty Program. Employees of TRIBAL and its affiliates and related companies, including Haggar Canada Co., are also ineligible to participate in the Tribal Loyalty Program.

Enrolment in the Tribal Loyalty Program may require providing additional personal information such as name, email address, and contact details, which is further governed by TRIBAL’s Privacy Notice. Only one membership per individual (per email) is permitted. Participation in the Tribal Loyalty Program is at the discretion of TRIBAL, and subject to compliance with these Terms & Conditions. TRIBAL reserves the right to revoke participation at any time in its sole discretion, including where TRIBAL deems Member’s conduct harmful to the interests of TRIBAL.

3. Your Account

Members must ensure that all information provided and issued in connection with their participation in the Tribal Loyalty Program and any related websites (“Account”) is correct, current, and complete. Any username, password, or any other piece of information related to registration or an Account must be treated as confidential, and must not be disclosed to any other person or entity. An Account is personal to Members and other persons must not be provided access. Members agree to be responsible for the security of their Account and to notify TRIBAL immediately of any unauthorized access to or use of an Account or any other breach of security.

4. Accruing Points

To accrue Points, Member shall make qualifying purchases or participate in special activities as specified by the Tribal Loyalty Program. Points shall be earned based on fixed points per transaction.

The number of Points eligible to be accrued by Members for eligible transactions are as follows, or as otherwise agreed to by TRIBAL:

• 1 point for every $1 spent
• Place your first order of $150 or more = 25 points 
• Follow us on Instagram = 25 points 
• Share our Facebook page = 25 points 
• Leave a Verified Review = 25 points 
• Leave a Review with a verified photo = 30 points

5. Redeeming Points

Accumulated Points can be redeemed by Members for rewards, discounts, merchandise, or other benefits specified by the Tribal Loyalty Program (each a “Reward”, or, collectively, the “Rewards”). Redemption options and their corresponding point values are outlined in the program.

The number of Points required to be redeemed to obtain a Reward are as follows, or as otherwise agreed to by TRIBAL:

 

INSIDER Spend $150+	VIP Spend $500+	ELITE Spend $1000+
Free Standard Shipping on orders $99+	Free Standard Shipping on orders 50+	Free Standard Shipping on all orders
Early Access to New Arrivals	Early Access to New Arrivals	Early Access to New Arrivals
$10 OFF Birthday Gift	$15 OFF Birthday Gift	$20 OFF Birthday Gift
	Double Point Days	Double Point Days
		FREE Exclusive Gift

 

To redeem Points to obtain a Reward, Members proceed as follows (process is subject to change and may be updated over time): 

 

Step 1: Sign into Your Account

 

• Visit our Loyalty Rewards Page and click on "Log In."
• Enter your email address and submit.
• You will receive a 6-digit code from Tribal® Fashion to the email you provided.
• Check your email and enter the 6-digit code in the text box on the sign-up page.
• Once the code is entered, your registration is complete, and you're officially part of the Loyalty Program.
• If you haven't registered yet, click "Join Now" on the Loyalty Rewards Page and follow the same steps as outlined above.

 

Step 2: Check Your Loyalty Point Balance 

 

• Once logged-on, click on the loyalty banner at the top of your customer account page. This will redirect you to the rewards page.
• In the "HI {your first name}" section, you'll find your point balance and earned tier.

Step 3: Shop Your Favorite Items

• Browse through our collection and add your desired items to the shopping cart.
  

Step 4: Apply Loyalty Points at Checkout

• Once you're ready to checkout, proceed to your shopping cart.
• On the checkout page, you'll see an option to apply your loyalty points.
  Select the number of points you wish to redeem.

Step 5: Confirm and Complete Your Purchase

• After applying your points, review your order total and ensure the points discount is reflected in your final price.
• Complete the checkout process by entering your shipping and payment details.

Step 6: Enjoy Your Rewards

• Once the order is confirmed, you will receive a confirmation email.
• Your loyalty points balance will be updated after the order is processed.

Points and Rewards may only be redeemed and used by Member. Once redeemed for a Reward, Points will not be re-credited to Member’s Account for any reason whatsoever, including for example in the event that Member does not use the Reward in whole or in part. Rewards may be subject to blackouts and other limitations, at TRIBAL’s sole discretion.

6. The Tribal Loyalty Program Status Tiers

The Tribal Loyalty Program consists of tiers based on the customer's engagement, number of transactions, number of units purchased, spending, or other predetermined criteria. Each tier (a “Status Tier”) may offer different possible Rewards for Points redemption. Members’ Status Tier is determined by the amount Members spend in a rolling twelve (12) month period starting from the date they enrol into the Tribal Loyalty Program as a Member (Ex. June 21st, 2024 – June 20th, 2025) . Once a refund is successfully processed, every Member’s Status Tier eligibility will be automatically recalculated and, in the event that Member is no longer eligible for the current Status Tier as a result, Member will be automatically downgraded to the previous Status Tier.

The Status of the Tribal Loyalty Program are as follows:

Status Tier	Criteria
INSIDER Status	Member must spend $150  or more
VIP Status	Member must spend $500 or more
ELITE Status	Member must spend $1500 or more

 

7. Taxes, Fees and Other Charges

Members shall be responsible for any taxes and additional fees in respect to any Points accrued and/or Rewards redeemed. TRIBAL is not liable in any manner for any tax consequences which result from participation in the Tribal Loyalty Program, including without limitation required reporting of any income tax benefits and payment of any income taxes.

8. Expiry; No Transferability; No Value

Points shall expire: (a) upon the death of a Member, (b) upon termination of Member’s Account for any reason, (c) at the discretion of TRIBAL, and/or (d) after a twelve (12) month period of inactivity in Member’s account.

The accumulation of Points does not entitle Member to any vested rights. In accumulating Points, Members may not rely upon the continued availability of any Reward or other benefit. Points have no monetary value whatsoever and cannot under any circumstances form the basis of a monetary claim against the Release Parties (as defined below). Points cannot be transferred, converted, pooled, refunded or redeemed for cash, in whole or in part. Rewards will be declared void if sold, bartered or transferred, and may result in Member’s termination in the Tribal Loyalty Program for violation of these Terms & Conditions.

9. Privacy; Communications

All personal information provided by Members to TRIBAL during enrolment and participating in the Tribal Loyalty Program will be handled in accordance with the TRIBAL’s online Privacy Notice. Members have the right to access, update, or request deletion of their personal data.

TRIBAL may communicate updates about the Tribal Loyalty Program, promotions, and other relevant information to loyalty program members via email, SMS, or other channels specified during enrollment, with Members’ consent.  Members can choose not to receive marketing communications from TRIBAL by clicking on the unsubscribe link in TRIBAL’s marketing emails.

10. Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT YOUR PARTICIPATION IN THE TRIBAL LOYALTY PROGRAM AND ANY RELATED WEBSITES IS AT YOUR OWN RISK. THE TRIBAL LOYALTY PROGRAM AND ANY RELATED WEBSITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

NEITHER TRIBAL NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS (COLLECTIVELY, THE “RELEASED PARTIES”) MAKE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE TRIBAL LOYALTY PROGRAM OR ANY RELATED WEBSITES. WITHOUT LIMITING THE FOREGOING, THE RELEASED PARTIES DO NOT REPRESENT OR WARRANT THAT THE TRIBAL LOYALTY PROGRAM OR ANY RELATED WEBSITES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY ASSOCIATED WEBSITE OR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL RELEASED PARTIES BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT, BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION, USE, OR INABILITY TO USE, OR RELIANCE ON, THE TRIBAL LOYALTY PROGRAM, ACCRUAL OR REDEMPTION OF POINTS, REWARDS, ANY RELATED WEBSITE OR THE CHANGE TO OR TERMINATION OF THE TRIBAL LOYALTY PROGRAM OR THESE TERMS AND CONDITIONS.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Released Parties from and against any third party claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your participation in the Tribal Loyalty Program and your breach of these Terms & Conditions.

13. Changes to the Tribal Loyalty Program; Termination

TRIBAL specifically reserves the right to amend, alter, withdraw or terminate the Tribal Loyalty Program (in whole or in part), Points, Rewards or benefits, with or without notice; notwithstanding the foregoing, TRIBAL shall endeavor to give three (3) months’ notice prior to terminating the Tribal Loyalty Program. Any such changes or termination may affect Points a Member may have already accumulated, future accumulation of Points, redemption of Points and/or redemption of Rewards. TRIBAL shall be under no obligation to continue the Tribal Loyalty Program.

Any attempt to manipulate or abuse the Tribal Loyalty Program, including but not limited to fraudulent activities, misrepresentation of information, or unauthorized use of accounts, will result in immediate termination of Member’s membership in the Tribal Loyalty Program and forfeiture of Points and Rewards.

14. General

These Terms & Conditions will be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of Ontario or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.

Any action or proceeding arising out of or relating to TRIBAL or these Terms & Conditions will be instituted in the courts of the Province of Quebec and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms & Conditions operates, or may be construed, as a waiver thereof; and no single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

The Tribal Loyalty Program is not available where prohibited by law. If any term or provision of these Terms & Conditions is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms & Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.