Returns & Exchanges Policy

 

We want you to love your looks as much as we enjoyed creating them! However, if something is just not right, we can process a return, according to the following guidelines:

WITHIN 30 DAYS.   Any item(s) purchased online may be returned within 30 days with a proof of purchase. The item must be returned in its original condition, with all tags and labels intact.

BEYOND 30 DAYS. Unfortunately we can’t offer you a refund or exchange if it is beyond 30 days since your purchase.

*PLEASE NOTE* Purchases made online must be returned to a Tribal distribution center and cannot be returned to a retailer. Our retail partners are independent stores and cannot accept merchandise purchased online.

Tribal Fashion does not accept returns for the following merchandise:

• All altered, washed or worn merchandise
• Returned merchandise without tags intact, or received 30+ days after the original delivery date will not be accepted.
• Please note items reduced 50% or more are considered final sale and are not eligible for return.

You will need your Order Number and Zip/Postal Code OR email to fill out the return form.

• Submit the return request online by clicking on Initiate & Track a Return.
• Enter your order number along with your zip/postal code or email address, and follow the provided instructions.
• Print it the return label and repack the merchandise in the original packing materials.
• Once you submit your return:
• You will be directed to you Return Status Page where you can print return label and packing slip. 
• A shipping label will be emailed to you.
• Place the shipping label on the outside of the package and drop off at the carrier that is on the return label. Please note that $10 return shipping freight is a flat fee and will be deducted from the refund credit.
• Tribal is not responsible for lost packages.

• Holiday orders placed from December 1st to December 31st are eligible for return up to January 15^th of the following year. Please note items reduced 50% or more are considered final sale and are not eligible for return.

Send your merchandise back via insured mail to the following address:   

IN THE USA:
Tribal Online Returns
(c/o) Randa Logistics
700 USA Parkway
Sparks, NV 89437

IN CANADA:
Tribal Online Returns 
Unit 1, 141 New Huntington RD
Woodbridge, Ontario, L4H3R6
Canada

Refunds

Within 3-5 days of receiving your return merchandise, we will issue a refund (excluding shipping costs) to the original method of payment. A confirmation email will also be sent once the return has been completed.

Exchanges

If your items are defective or damaged, we will replace items, free of shipping charge. However, if you need to exchange an item for a different size or style, please note that return shipping fees are not included. Please return your unwanted items by following the return instructions to the address above. Please create a new order for new items.