Frequently Asked Questions
At Tribal, we prioritize delivering the finest online experience to our valued customers. That's precisely why we've taken the initiative to compile a comprehensive list of frequently asked questions and their corresponding answers, all tailored to meet your needs. If you have additional inquiries, please don't hesitate to contact us.
Orders & Payments
Step 1, Choosing your items
Once you find an item you like you must select the color, the size and the quantity you want. After you have made your choice, add the item(s) to your shopping bag. Once you've finished shopping you have to hover over the shopping bag icon at the top right of the page and click on "Shopping Bag/Checkout". You can also check-out by clicking “Proceed to check-out” after adding your item to your bag. When using mobile devices you simply click on the icon.
Step 2, Validate your bag
Review the items you selected. You can edit your choices by either changing the quantity, color and size, or you can remove the item altogether. Once you’ve finished reviewing your items, you click checkout.
Step 3, Checkout: You can either checkout as a guest or log onto your profile.
Step 4, Shipping: Choose your shipping method (Standard or Express).
Step 5, Billing: Choose your method of payment.
You can place your order using Visa, Visa Debit, MasterCard or American Express.
Input your billing and shipping information. Once that is complete you can review details.
Step 6, Review
You will review the items you chose, your shipment method and your billing method. Once you're satisfied you can click to place the order. A confirmation email will be sent to you shortly after the order is placed
We accept all major credit cards (Visa, Visa Debit, MasterCard and American Express)
Absolutely. Here at Tribal Fashion, we take the security of your online shopping very seriously. We use Secure Sockets Layer (SSL) technology to create a secure environment for internet transactions. SSL technology encrypts data (such as the card number and expiry date) and only allows Tribal Fashion to decode the information.
Shipping & Delivery
Tribal Fashion offers two shipping options – standard & express. Depending on the item(s) you purchase and the shipping location, different methods may be available.
Standard 3-8 Business Days
Express 2-5 Business Days (May not be available in certain areas)
We currently offer free standard shipping on orders over $99 (before applicable taxes) within Canada (excluding the Territories; Yukon, NWT, and Nunavut) and within the 48 contiguous United States*
All Canadian orders are shipped from our facility at Unit 1, 141 Huntington RD Woodbridge, Ontario L4H 3R6 Canada
All US orders are shipped from our facility at 700 USA Parkway, Sparks, NV 89437 USA.
Shipping Rates*
Order Value
Standard
3 - 8 Business Days
Express
2 - 5 Business Days
$0 - $99.99
$9.95
$ 19.95
$100 +
FREE
$ 19.95
Nunavut, Northwest Territories, Yukon
& Alaska, Hawaii
$0 - $99.99
$19.95
N/A
For more information about our shipping policy, please click here.
Returns, Exchanges & Refunds
We want you to love your looks as much as we enjoyed creating them! However, if something is just not right, we can process a return or exchange, according to the following guidelines:
WITHIN 30 DAYS. Any items(s) purchased online may be returned within 30 days with a proof of purchase.The item must be returned in its original condition, with all tags and labels intact.
BEYOND 30 DAYS. Unfortunately, we can’t offer you a refund or exchange if it is beyond 30 days since your purchase.
*PLEASE NOTE* Purchases made online must be returned to a Tribal Fashion distribution center and cannot be returned to a retailer. Our retail partners are independent stores and cannot accept merchandise purchased online.
Tribal Fashion does not accept returns for the following merchandise:
- All altered, washed, or worn merchandise
- Clearance merchandise
- Returned merchandise without tags intact, or received 30+ days after the original delivery date will not be accepted.
- Please note items reduced 50% or more are considered final sale and are not eligible for return.
Orders placed from December 1st to December 31st are eligible for return up to January 31st of the following year.
Please see our full return policy here.
Order Tracking
Once an order has shipped, you will receive an e-mail with the tracking number. Just click on the link to the carrier's website to track the progress of your shipment. It may take 24 hours for your tracking number to be available on our carrier's site.
You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.
Please note that we may ship your order in multiple packages so that you receive your items quickly. You may be given more than one tracking number; depending on when each shipment leaves our distribution center, these tracking numbers may arrive in separate shipment confirmation emails
Customer Account
Here are a couple of options to help you easily create an account on shoptribalfashion.com
- Click on the "Sign In" button displayed at the top right of each page. (On a mobile device, "Sign In" will appear within the menu tab on the left). You'll then be able to click "Sign In/Create an Account" and fill out a simple form.
- While confirming your order, select the items you'd like to purchase and click "View Bag/Checkout" followed by "Secure Checkout." You'll then have the option to create an account by clicking on "Create an Account" after completing the checkout process.
If you're a registered user and have signed in to your account, we do save your billing and shipping information. The current address we have on file will automatically show up during the checkout process. You'll be able to make any changes at this time or provide a different "Ship To" address.
Please sign in to your account using your email address and password. After logging in, click on "My Account" and update your information as needed. Make sure to save your changes!
I forgot my password. How can I connect to my account?
Click on “Sign In” and then “Forgot Password.” Enter the email address you used to register. We'll then email you a password reset request. Once you've received our email, click on the link provided, which will bring you to a page where you'll be able to set up a new password. After you change your password, you'll receive another email to confirm the update.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.